Roles of a Voice Team

Levi Sawyers

Levi Sawyers

voice technology teams


As brands and agencies engage in the world of Voice technology, a common question that comes up are the roles that make up a Voice team. At Jargon, we’re fortunate to interact with teams around the world and throughout the Voice ecosystem to support their content creation. Here’s our take on the fundamental roles that create Voice apps.

Developer(s)
Developers play a vital role in being heavily involved in the logic of the content and understanding the interaction. The hand-off between a developer and the team is a continuous cycle to perfect the conversation and can be simplified using tools such as Jargon. The common development language for voice is typically NodeJS with one of the popular cross-platform frameworks being Jovo.

VUI Designer(s) / Conversational Designer(s)
As with any technology, there’s a demand for designers to help create positive experiences. In the case for Voice, the acronym VUI is used for Voice User Interface and applies to either a VUI designer or another common name, a conversational designer. Voice interaction requires this specialty because, simply put, it isn’t your typical medium. Just like a conversation, the dialogue between Voice technology and a human involves various contextual turns that don’t fall into a tree-map. The need for capturing and understanding the variety of nuances and intents lands in the role of a VUI/conversational designer.

Content Author(s)
As with any technology, there’s a demand for designers to help create positive experiences. In the case for Voice, the acronym VUI is used for Voice User Interface and applies to either a VUI designer or another common name, a conversational designer. Voice interaction requires this specialty because, simply put, it isn’t your typical medium. Just like a conversation, the dialogue between Voice technology and a human involves various contextual turns that don’t fall into a tree-map. The need for capturing and understanding the variety of nuances and intents lands in the role of a VUI/conversational designer.

Project Manager(s)
With any team, the project manager can play various supporting roles from keeping the project on track to being a content author themself. Project managers in voice also tend to be the ones to try out new tools in the ecosystem and get the team onboard with any changes. A key aspect to a voice project manager working is understanding the medium and how Voice-first best supports the organization’s goals. Depending on the team, the project manager will be the liaison for stakeholders to review the experience, such as marketing, legal, managers, etc.

Interested in how Jargon helps these roles with Voice content management? Learn more about the Jargon solution or Click here to get started today.



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